We have recently overhauled the support desk setup to better assist our customers. It's important you open a ticket via https://billing.allgamer.net/ using the correct department. Emails sent to firstname.lastname@example.org are routed to an old support department and may take longer to reply to. If you wish to send emails instead of opening a ticket, you can send your issue to the following emails and a ticket will be opened for you:
Billing - email@example.com
Game Server Support - firstname.lastname@example.org
Web Hosting Support - email@example.com
VPS Support - firstname.lastname@example.org
We appreciate your cooperation. Have an excellent day.
Saturday, April 24, 2010